Privacy Policy for EcoShield Exterminators

Welcome to Our Commitment to Your Privacy

Look, we get it. You want peace of mind—not just from pests, but from how your personal info is handled. Here at EcoShield Exterminators], serving Santa Cruz and beyond, we take your privacy seriously. This policy explains what data we collect, why, and how we keep it safe. It’s straightforward, no fluff. We’ve been doing this for years, and trust matters to us—especially in a community like Santa Cruz where folks care about transparency.

What Info We Gather

We collect a few things to help you with pest control. Here’s the rundown:

  • Contact Details: When you book an inspection or call us, we get your name, phone number, email, and address. You share this via our online form or over the phone.
  • Appointment Data: Dates, times, and notes about your pest issues (e.g., “ants after rain”) help us plan your service.
  • Payment Info: If you pay online, we process credit card or payment details through secure gateways—not stored by us.
  • Website Activity: Cookies track how you use our site—think pages visited or form submissions. We use tools like Google Analytics for this.
  • Optional Feedback: Sometimes, you might leave a review or comment. That’s your choice.

In our experience, this info lets us serve you better. But don’t worry—we don’t sell it or share it without reason. Honestly, that kind of thing drives us crazy when we see it elsewhere.

Why We Collect This

We use your data to make things work smoothly:

  • Service Delivery: To schedule and perform pest control at your Santa Cruz home or business.
  • Communication: To send confirmations, follow-ups, or eco-tips (only if you opt in).
  • Improvement: Analytics help us tweak the site—making it easier for you to find, say, our ant control page.
  • Legal Needs: We might keep records to comply with California laws or handle disputes.

Most of the time, it’s about giving you the best eco-friendly pest control experience. We believe strongly in keeping it relevant to your needs.

How We Keep It Safe

Your info is gold to us—here’s how we protect it:

  • Secure Storage: We use encrypted servers and password-protected systems.
  • Limited Access: Only our team, trained on privacy, can see your data.
  • Third-Party Safety: Payment processors and analytics tools (e.g., Google) follow strict security standards.
  • Regular Checks: We update safeguards to match new threats—especially important in 2025 with rising cyber risks.

It can vary, but typically we delete old data after a set time (see below). We’re pretty particular about this—no sloppy handling here.

Who Gets Your Data

We don’t pass it around lightly. Here’s who might see it:

  • Our Team: For service and support.
  • Service Partners: Like payment processors (e.g., Stripe) or email tools (e.g., Mailchimp)—they’re bound by contracts.
  • Legal Authorities: If required by law, like a court order in California.

We don’t sell to marketers or third parties. Between you and me, that’s a line we won’t cross.

How Long We Keep It

We hold onto your data as long as needed:

  • Service Records: About 3-5 years, per California business laws, to handle warranties or disputes.
  • Cookies: Usually 1-2 years, unless you clear them.
  • Feedback: Indefinitely if public (e.g., reviews), but we can remove it if you ask.

It depends on the case, but we review this regularly to keep it lean.

Your Rights and Choices

You’ve got control here—here’s what you can do:

  • Access: Ask to see your data anytime. We’ll show you what we have.
  • Correct: Tell us to fix any mistakes.
  • Delete: Request removal (except where legally required).
  • Opt-Out: Unsubscribe from emails or disable cookies via your browser.
  • Complain: Contact us or file with California’s Attorney General if needed.

In most cases, we respond within 30 days. Here’s the thing—your privacy is your right, and we respect that.

Cookies and Tracking

Our site uses cookies to improve your visit. You might see:

  • Essential Cookies: For booking forms to work.
  • Analytics Cookies: To track usage (e.g., Google Analytics).
  • Marketing Cookies: For retargeting ads, but only if you opt in.

You can usually manage these in your browser settings. We believe in giving you the choice—check our cookie notice for details.

Changes to This Policy

We might update this as laws or our services change. We’ll post the new version here and notify you via email if major. Last updated: October 18, 2025. Keep an eye out—things evolve.

How to Reach Us

Got questions? Here’s how to connect:

  • Email: jamesdavidscca@gmail.com
  • Phone:
  • Address:
  • Form: Use our contact page.

We’re here to help. In our view, open communication builds trust—especially for pest control in Santa Cruz.